Relations Manager

 Role: Remote Relations Manager Type: Full Time-Hourly-Permanent 


 Reports To: Department Manager Starting Pay: $13-$15 per hour, DOE


  


 About Us


 Ziprent is a fully remote property management company, currently servicing all of California. For 2022, we are expanding into the markets of Oregon, Washington, Texas, Nevada, and Arizona. We are looking for individuals with awesome customer service skills in these states to help with this expansion.


 
About the Role


 This is a remote, full-time property management position. We have a high daily volume of emails and calls, so feeling comfortable typing, and communicating through emails and phone calls is essential. Although we are fully remote, our team is fun and supportive and working to constantly improve our processes! Candidates must live in one of the following states: AZ, NM, TX, GA, FL


 
Essential Job Functions:




 
Working with current tenants to resolve any issues that come up during their tenancy
 
Communicating with landlords as to the status of their property(ies)
 
Fielding questions (via email, phone, and text) for our active listings
 
Assisting with new owner onboarding
 
Coordinating property repairs
 
Describing our process to interested owner leads
 
Scheduling photographers
 
Writing new listing copy
 
Meeting all key performance indicators (KPIs)
 
Other duties as assigned




 Required Skills & Qualifications:




 
Ability to work independently and prioritize tasks 
 
Experience in a fast-paced, metrics-driven environment
 
Proven track record for great customer service experience (bonus points for tech/start-up or real-estate customer service/support)
 
Excellent verbal & written communication skills--you can explain complex issues in simple terms and adapt your tone for different users
 
Tech savvy
 
A quiet place to work from with good internet




 Preferred Qualifications:




 
RE Salesperson License
 
Experience with Real Estate and property management
 
Previous remote work experience
 
Experience with Front (Email Management Tool) 




 Physical Requirements:




 
Prolonged periods sitting at a desk and working on a computer




 Key Performance Indicators (KPIs): 




 
95% call answer rate  
 
Minimum 7 hours checked into phones during 8 hour shift 
 
Average of 70 email replies/shift (1,400/month) 
  


 Position Schedule:


 Preference will given to those who can accommodate the following:


 Wednesday - Sunday 1PM-10PM Pacific Time OR Friday - Tuesday 1PM-10PM Pacific Time


  


 Benefits:


 This position is a full time, hourly, and permanent position. We offer the following benefits:




 
90 day performance increase
 
Recurring cell phone/internet reimbursement ($100/month)
 
One-time home office stipend
 
Employer contribution to health insurance premium
 
Opportunities for growth and advancement!