Salesforce Administrator with at least 3-5 years of Salesforce Administrator experience

Description

Specializes in Salesforce customer relationship management systems and products. Responsible for performing Salesforce system administration creating user accounts, training staff on Salesforce products, and maintaining sales databases. Ensure success, possess extensive knowledge of Salesforce system administration and the ability to work in a fast-paced environment. Salesforce administrators ensure that their Salesforce expertise translates into optimized sales department operations. Looking for a proactive individual that can help continually improve and enhance the Salesforce platform, designing scalable best practice solutions, and managing the product road map. Support all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. Should be comfortable with change management and governance. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact. Salesforce Administrator Responsibilities: ● Ensuring optimal performance of Salesforce systems and products. ● Upgrading and configuring Salesforce systems for optimized integration. ● Maintaining the service cloud, as well as building custom reports and dashboards. ● Evaluating and installing new Salesforce releases, as well as providing training and support. ● Documenting processes, including error reports and changes to field history tables. ● Preparing reports for sales and other departments. ● All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules ● Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports ● Sandbox environment management ● Identify unused or underutilized platform features ● Data management to improve Salesforce data quality, implementing rules and automation as needed ● Monitor and improve user adoption ● Technical documentation Knowledge, Skills, and Abilities Required: ● In-depth knowledge of Salesforce Service Cloud ● A proactive attitude to platform enhancements ● Designing scalable, best practice solutions ● Exceptional ability to create and maintain Salesforce database ● Excellent relationship-building skills ● Ability to liaise with stakeholders at all levels ● Translating requirements into technical solutions ● Experience in change management and governance ● Training end users and key stakeholders ● Available and responsive to questions Desirable: ● Demonstrates continued personal/professional development ● Certified Salesforce Administrator