Senior Director of Business Systems

Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.


Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.


How do we make work life better?

 
By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
 
By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
 
By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users

We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!


Location:
 Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Canada or the United States.


About The Opportunity


The Sr. Director Business Systems - Salesforce will be responsible for ensuring a strong and effective partnership with the assigned business functions in order to implement, enhance and support all existing systems and, in addition, plan for and execute new technology solutions that will enable growth and support their assigned business function. This role is also responsible for the strategic and tactical management of the IT Business Systems function and is the accountable spokesperson within IT for the Support, Services and Implementation functions.


Responsible for the management of critical systems within Salesforce including Service Cloud, Communities, Financial Force other key areas.


What You’ll Get To Do



 
Lead a mix of internal and external personnel across multiple locations in multiple countries, and ensure the work being performed aligns with the highest priorities
 
Ensure effective partnership with their Business function counterparts, to plan and execute new initiatives and provide responsive support for all existing systems
 
Bring expert-level expertise as a trusted advisor to the business in understanding the needs and systems in the assigned business functions, and to proactively bring ideas and improvements. Experitse and partnership will have a significant and measurabale long-term impact on the performance and growth of the assigned business function(s).
 
Jointly plan and prioritize all work with the business. Engage in SRP and LRP to ensure a priority set of initiatives is planned well in advance
 
Lead and manage the team to provide business systems project delivery/implementation, enhancements, and application support. Also, ensure the applications within the portfolio are highly available, current, compliant, and performing well.
 
Responsibility for the management of the execution of the SOX General Computing Controls (GCCs) that are aligned to the Business applications
 
Responsibility for the overall planning and budget aligned to the portfolio
 
Participation in vendor contracts and implementation SOWs. Ensure the contract (modules/licensing) and SOW activities aligns to the expectation of the software or service.
 
Build effective partnerships across assigned business function(s) to plan, deliver and support our global business systems and our global growth strategy
 
Partner with Enterprise Architecture to establish current state and future state application architecture
 
Partner with Enterprise Data and Integration for application to application data movement, and to align on reporting done within the applications versus reporting done through a data warehouse
 
Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs
 
Provide leadership, coaching and career development



What’s In It For You



 
Encouragement to be the best version of yourself at and away from work:
 

  
YOUnity diversity and inclusion programs
  
Amazing time away from work programs
 
 
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
 
Recognition for your contributions through excellent pay, perks, and rewards
 
Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
 
Opportunities to fuel your career growth through numerous internal and external programs and events



Skills And Experience We Value



 
A Bachelor’s Degree in computer science, engineering or business
 
12-15+ years of relevant IT experience, with some experience managing an IT organization or business systems group in a global high-tech company
 
8+ years experience working with Salesforce SaaS software supporting a technology sales organization
 
Experience with leading SaaS platforms, and other forms of service-based computing models
 
Experience in managing SaaS vendor relationships and delivery commitments
 
Ability to lead large teams and work in a matrix environment supporting business partners.
 
Knowledgeable on IT solutions, trends in IT and experience evaluating/implementing new tools and solutions
 
Experience in vendor management, contracts
 
Strong track record in planning and prioritizing work with the business well in advance (rolling 12 month plan)
 
Excellent business partnership, technology change management and project management skills
 
Proven ability to build strong relationships across the enterprise to ensure IT Business System delivery expectations are met and priorities are set at the appropriate level.
 
Demonstrated analysis, troubleshooting and problem-solving skills
 
Strong executive presence and ability to work with all levels
 
Strong relationship building and client advocacy skills
 
Customer management and project management experience is required



Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.


We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.