Technical Support

 If you don't think you meet all the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. 


 



 Highlights


 



 💻 Work remotely, and join us for our yearly team retreat In Thailand


 



 👐 Join a meritocracy, no politics needed (nor welcomed)


 



 📖 We practice open-book management (understand how the business works and why what you work on really matters for our clients)


 



 📚 We focus on learning and personal growth ($100/mo budget for learning/books/courses)


 



 Company 🚀


 



 QuickMail is one of the leading cold outreach solutions for lead generation agencies sending email and LinkedIn campaigns. It is used by organizations worldwide to reach out to potential clients, generate leads, book meetings, and close deals.


 



 QuickMail was started in 2014. We are 100% self-funded and composed of a small group of highly driven co-workers.


 



 Our three core values could be summarized as:


 
Solve a lot more problems than you create
 
Be impactful instead of busy
 
Be fearless in giving and receiving feedback


 



 About the role


 



 As part of our Customer Support team, you’ll be the first point of contact.


 



 We're looking for a proactive problem-solver who takes initiatives to help our users be successful with QuickMail (not just close tickets).


 



 Your responsibilities will include:


 



 
Solving the problem of our users with the best solution possible (including workarounds)
 
Provide consistent communication and feedback from users to the team
 
Ideate and drive initiatives to improve customer experience
 
Write clear, concise documentation to simplify complex or technical topics
 
Develop a deep understanding of how QuickMail.com works, know the system inside out
 
Create accurate bug reports to help the developers understand where an issue is coming from and how to replicate it


 



 Must-haves


 



 
You solve more problems than you create and don't need hand-holding
 
You're tech-savvy and love technical details
 
You have the initiative and drive to take ownership of your role and raise the bar for the team
 
Ability to give and take direct feedback regularly without getting defensive to help us all improve
 
Can take informed decisions and move through uncertainty
 
A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam
 
Demonstrate that you have great attention to detail by entering koala when asked what is your favorite animal
 
A fluent English speaker who excels at clear, concise written communication (proper grammar, spelling, and punctuation)
 
Comfortable working in European time zone


 



 Bonus points


 



 
Experience working as technical support in SaaS or other email software
 
Experience working in a fully-remote team
 
Experience in retail management
 
Experience in coding
 
Experience in a competitive environment requiring personal discipline (college athletics, music, esports, etc.)
 
Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.)


 



 Note: You may be asked to provide a short video. We recommend not beginning the application until you are in a suitable setting.