Audience Development Project Manager

Starting salary: $77,000
Location: Remote (Permanent)
Reports to: Director of Consulting


We offer consulting and technology tools that allow our clients to fight misinformation, keep the public informed, and hold elected leaders accountable.

The News Revenue Hub seeks a dynamic audience development journalism professional to join our team of remote digital news experts. The Hub’s consulting team advises newsrooms from across the journalism industry on strategies to expand their audiences, develop products, and build sustainable membership programs. The project manager role is the heart of everything we do.


Working with the Director and VP of Newsroom Consulting, the Audience Development Project Manager (PM) provides strategic audience development, audience engagement, and membership advice to newsroom leaders and executes projects to help our newsrooms meet their goals. The PM develops trust with newsroom partners and instinctively understands their goals, hopes, and fears, while tactfully addressing their weaknesses and triaging their needs.The PM also works with teammates across the company to take newsrooms’ complex problems, break them down into solvable pieces, and lead internal projects to resolve them. This role can expect to lead audience development and/or membership projects for newsrooms, including: setting goals, helping a newsroom launch a new newsletter, demystifying story analytics, prepping a fundraising campaign, and more. 


Candidates should bring knowledge from the journalism industry and applicable experience in or related to the field of audience development for this role. Previous experience in audience development or engagement in a newsroom is particularly valuable, including related digital roles such as: social media, SEO, newsletters, analytics, and website management. Our hire can expect annual performance reviews with merit-based increases and opportunities for advancement in this role.


About you:


You’re familiar with the journalism field and digital landscape heading into 2023, including the challenges and opportunities facing a newsroom today. You’re incredibly well-organized from Day 1. You’re passionate about public service journalism and have a spirit of collaboration. You’re a seasoned presenter and can hold your own in a room full of newsroom leaders. You also thrive on coaching and enjoy developing creative ideas, even in high-pressure situations.


Concerned that you don’t fit the stated criteria or even that you’re over-qualified? Don’t be. If you have an entrepreneurial spirit and consider yourself a problem solver and a good communicator, we encourage you to apply. Tell us how your experience and passion relate to what we are doing in 200 words or less, and include your resume when you apply.


Regular duties include:



 

 
Earn the trust of the newsroom clients and become a valued member of their team through regular communications, thought leadership and genuine concern.


 
Oversee the client relationship, from onboarding to launch and beyond; ensure clients have a positive relationship with the Hub.


 
Provide strategic advice to newsrooms about their goals, traffic, newsletters, loyalty, and membership programs. You understand what problems they are facing and what solutions are at their disposal. 


 
Build sprints and modules to help clients execute that advice.


 
Develop and optimize newsletter products for clients


 
Coordinate, schedule, and document all meetings, webinars, and client details.


 
Manage multiple projects and newsroom clients simultaneously. Intuitively understand project proposals, strategic plans, memos, presentations, and other materials.


 
Contribute to the development and maintenance of general documentation and tool kits within the project management practice. 


 
Keep the Hub Slack lively and build a strong sense of camaraderie among our members; encourage communication and idea sharing between newsrooms and promote Hub—and client—ideas and accomplishments.


 
Have a finger on the pulse of developments taking place in the journalism industry, particularly those related to audience development and emerging platforms; inviting opinions from peers and sharing our point of view with clients.


 
Assign and evaluate deliverables from project coordinators; work with team members across the company to respond to customer service requests in accordance with client contracts.




Ideal qualifications: 



 

 
Demonstrated experience working in audience development or audience engagement, ideally in a newsroom setting. 


 
3+ years working in a newsroom environment preferred 


 
Proven understanding of analytics tools, ideally in a newsroom environment. Tools we use: Google Analytics, Search Console, Parse.ly


 
Demonstrable experience leading, developing and executing strategy in a professional environment.


 
Excellent interpersonal and problem-solving skills. Ability to adapt to new situations, solve problems on the fly, and communicate with those around you. Teamwork and resourcefulness required, and confidence to ask for advice when needed


 
Empathy, communication, respect, patience, and a willingness to help out, whether it's the Hub, a member you serve, or someone else!


 
The ability to self-motivate, self-manage and work remotely.




Your day to day work will likely include:



 

 
Interfacing with journalists, editors, and C-Suite executives representing our clients


 
Executing deliverables to help our clients meet their goals; documenting milestones, triaging challenges, and celebrating wins


 
Creating documentation to help colleagues and new employees understand what we do and how we do it


 
Setting up reports for newsrooms


 
Working amongst a team of project managers to come up with new strategies to help our member newsrooms grow




Benefits of working at the Hub include:



 

 
100% remote team with potential travel


 
Annual performance reviews with merit-based increases and opportunities for advancement


 
Full health benefits (medical, dental, vision)


 
401k plan with 6% match 


 
Home office stipend and cell phone reimbursement 


 
Flexible work hours with a generous vacation policy 


 
Life insurance


 
Contribute to a mission-driven organization with a diverse and inclusive team of people who are passionate about helping news organizations build financial sustainability—because the public deserves access to quality journalism.




This position will remain open until January 20, 2023.