Customer Support Representative (Chile)

 Flight builds remote-first customer support teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs.


 



 We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.


 



 We’re looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers.


 



 

  What you'll do

 



 
Provide accurate information to customers by using documentation and a variety of digital tools and communication channels
 
Answer technical questions about multiple platforms, including web and mobile apps, using a variety of communication channels, such as email, chat, and calls
 
Become an expert in our clients product and customers by attending trainings, research, and documentation
 
Work to meet and exceed productivity and quality goals
 
Share suggestions for customer experience improvements with your team and client
 
Represent Flight to our clients in a professional and friendly manner


 

  What we look for

 



 
A service-oriented professional with a drive to provide an amazing experience to customers
 
Excellent verbal and written communication skills in English as demonstrated by a strong score on an English proficiency test (additional languages are a plus!)
 
Ability to troubleshoot independently by processing and searching through large amounts of information and documentation to find an answer
 
Ability to quickly learn new software tools
 
An organized communicator who seeks to deliver quick, precise responses
 
Excellent organization and analytical skills
 
Exceptional attention to detail
 
An adaptable professional, comfortable with change and the dynamic environment of a rapidly growing startup.
 
A high level of empathy and emotional intelligence
 
A respectful and collaborative person
 
A person capable of handling challenging situations with optimism and diligence
 
A consistent performer, with the disposition to solve recurring issues while always keeping a kind and friendly demeanor
 
Able and willing to work full-time between the hours of 7:00 am - 1:00 am EST (Don't worry—we won't ask you to work 18 hours a day. We schedule folks for 9 hour shifts with a 1 hour lunch and two 15-minute breaks within those hours)
 
Available to work Saturday or Sunday


 



 



 

  What we offer


 
A flexible, remote work environment
 
Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
 
Learning and development programs so you can keep growing your skills and career
 
Early stage startup with lots of opportunity for ownership and impact
 
Paid time off


 To work at Flight, you must have a bank account that accepts ACH or wire transfers in United States Dollars (USDs). We recommend online banks, such as Wise, Mercantil, Facebank, and Payoneer, if you are looking for an option. These online banks are safe and secure and allow you to receive USD and transfer to your local bank.


 



 Flight is an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.