UX Researcher & Analyst

 UX RESEARCHER & ANALYST


 



 Thanks for your interest in the UX Researcher & Analyst position at Vaan Group!


 



 The role:


 



 We are seeking a highly skilled and passionate User Experience Researcher and Analyst to join our dynamic team. As a UX Researcher and Analyst, you will be responsible for understanding user needs, behaviors, and motivations through various qualitative and quantitative research methodologies. Your insights will play a crucial role in improving the overall user experience of our clients’ products and services. The ideal candidate is a detail-oriented, analytical thinker with a deep understanding of user-centered design principles and excellent communication skills. Experience in eCommerce is required. 


 



 Responsibilities:


 
Conduct user research, including usability testing, interviews, surveys, and ethnographic studies to gather valuable insights on user behaviors, needs, and pain points.
 
Analyze research data and translate findings into actionable recommendations for improving product usability, accessibility, and overall user satisfaction.
 
Collaborate with cross-functional teams, including designers, delivery managers, and developers, to ensure research findings are incorporated into the product development process.
 
Generate personas, user journey maps, and other user-centered design deliverables to aid in understanding user needs and guiding design decisions.
 
Monitor and analyze user feedback, product metrics, and user behavior data to identify trends, opportunities, and areas for improvement.
 
Conduct competitive analysis and benchmarking to stay informed about industry trends and best practices in UX research and design.
 
Advocate for user-centric design principles and foster a culture of empathy and user advocacy.
 
Stay up-to-date with the latest UX research techniques, tools, and trends, and proactively propose innovative approaches to improve the research process.
 
Collaborate with client stakeholders to define research objectives and develop research plans aligned with business goals.




 Qualifications:


 
Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Design, Anthropology, or a related field.
 
Proven experience (3+ years) working as a UX researcher or similar role, conducting user research for digital products or services.
 
Strong understanding of user-centered design principles and methodologies, such as usability testing, interviews, surveys, and heuristic evaluations.
 
Proficiency in qualitative and quantitative data analysis tools and techniques.
 
Experience with user research and prototyping tools, such as UserZoom, Optimal Workshop, UsabilityHub, etc.
 
Familiarity with web analytics tools (e.g., Google Analytics) and A/B testing platforms.
 
Excellent communication and presentation skills, with the ability to communicate complex research findings to diverse stakeholders.
 
Strong problem-solving skills and the ability to translate research insights into actionable design recommendations.
 
A keen eye for detail and a passion for advocating for the user.
 
Experience working in eCommerce 




 Preferred (not required) Qualifications:


 
Experience in the software development or technology industry.
 
Knowledge of data visualization and data storytelling techniques.
 
Experience in conducting international or cross-cultural user research.
 
Strong presentation skills 




 Other things you should know: 


 
Salary commensurate with experience
 
We offer 10 statutory holidays plus 20 PTO days
 
We offer various other benefits such as employer-sponsored healthcare coverage, qualifying equipment stipends depending on where you’re located
 
Please submit your resume, portfolio (or relevant links to previous work), and a cover letter detailing your relevant experience and how you would contribute to our team's success in delivering exceptional user experiences.
 
Salary commensurate with experience