Technical Customer Support Specialist (APAC)

 About Us:

At Loop, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!
 

 



 

  Responsibilities:

 



 
Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat.
 
Provide detailed information about products and services.
 
Diagnose and resolve technical issues promptly.
 
Keep track of customer interactions and solutions, and create helpful, engaging content based on what users need and their feedback.
 
Maintain a positive and professional attitude with all customer interactions.


 

  Qualifications:

 



 
Based in the APAC region. (Required)
 
Excellent written and verbal communication skills in English. (Required)
 
Stable internet connection and a reliable computer setup. (Required)
 
Previous experience doing technical support. (Required)
 
Previous experience in a startup environment or software company. (Preferred)
 
Ability to work independently in a distraction-free home office.
 
A positive and professional attitude with a customer-first mindset.
 
Strong problem-solving skills and ability to think on your feet.


 

  Salary:

 



 

 Starting at $20/hour
 

 



 

  How to Apply: If you're ready to join a dynamic team and help deliver exceptional customer experiences for our clients, we'd love to hear from you! Please submit your application through our Typeform at https://form.typeform.com/to/jW8mvscj#jobid=TCSS