New ZenDesk implementation and buildout

Description

Our company is a very fast paced, start-up environment and is needing support with developing a ticketing system that will scale. Would like to fully utilize all configurable fields: org, departments, user, tickets, automations, reports, knowledge base, end-user self support. Your duties would include 1. Learning company culture and departmental process for build 2. Setting up organization, departments, teams, end-users, agents 3. Configuring tickets, triggers, notification emails, automations, and workflows 4. Regularly communicating updates to instance and logic related to updates 5. Improving system based on feedback from org 6. Responsively adapting to changing requirements