Inquiry & Live Chat Implementation for WordPress B2B Website

Description

SummaryInquiry System & Live Chat Implementation:
Here’s an outline for features needed for the inquiry dashboard system for both buyers and sellers:
Please reference TradeBulk.com closely — the overall structure, functionality, and flow of the buyer/seller communication should align with that model.
Please note: We will provide you with admin access to the website so you can evaluate whether you can confidently and successfully implement the buyer/seller inquiry system and live chat. We ask that you proceed only if you are fully certain in your ability to deliver this smoothly, as we aim to avoid wasting anyone’s time.
Core System Fixes and Features
Product-Specific InquiriesBuyers and sellers must be able to send inquiries for each product listing. The inquiry thread should include the product image, name, and link within the conversation.
Live Chat SystemEnable real-time live chat between buyers and sellers directly within the dashboard. This chat system should include:
File SharingAllow file attachments within the chat system for documents such as invoices, spec sheets, and product images.
Mobile-Friendly DesignThe dashboard should be fully responsive and easy to use across all devices.
Notification AlertsThere must be clear and timely notification alerts for both new inquiries and new messages. Optional email notifications would be beneficial.
Clean and Intuitive InterfaceThe design should be simple, organized, and easy to navigate. Keep the UI clutter-free.
Performance and StabilityThe dashboard must load quickly, perform reliably, and function without lag or delays.
Additional Key Features to Include
Inquiry Status Tracking (REQUIRED)Each inquiry thread should display a status such as Sent, Viewed, Replied, or Completed. Users should be able to archive, flag, or favorite conversations.
Please see the Alibaba inquiry image, for how to model the system after.
Feel free to talk with us beforehand!